Delivery & Returns

In the unlikely event that a product does not comply with the purpose it was intended to be used for and is therefore fundamentally flawed and in addition an exchange is not possible. The product must be returned within 5 business days after delivery. An original proof of purchase will be required to process the refund. Once the items have been returned in pristine condition within the 24 hours, your refund will be processed. A handling fee of 10% of the total amount paid will be deducted.
Refunds will not be processed on your purchase in the following instances:
Where characteristic imperfections were pointed out prior to purchase. If the stock was not used for the purpose it was intended and/or if natural wear and tear has occurred and/or if the item was abused whilst in your care and/or if the item was permanently affixed, installed or altered.

If a stock item has been customised specifically for you it does not constitute a regular stock item. Additional charges are always applicable. It is the responsibility of the customers to approve all specifications beforehand. 

Your order becomes binding as soon as you have accepted it and special orders cannot be cancelled once manufactured and deposit was paid (i.e. any item custom made to customer requirements).

Returns and refunds are handled on a case-by-case basis. 

Our Exchange Policy will be applicable to any flawed or damaged homeware products returned to us in an unused condition within 2 days of purchase/delivery, together with proof of purchase. The items must be returned to us in its original condition and original packaging. The return courier or postal fee will be for your account. As soon as the items have been received back, we will refund you the purchase price in full. 

Please contact us via email within 2 days of receiving your parcel with pictures of the damaged item sent to info@minitza.co.za

We are unable to exchange goods or items where characteristic imperfections were pointed out prior to purchase. Should you change your mind about a purchase but the product is unflawed or undamaged we are not obliged to accept the return.  

All of the content you see on this website is subject to copyright rights or licenses held by MINITZA, one of its affiliates or by third parties who have licensed their materials to MINITZA ALL of the content you see on this website is subject to copyright rights or licenses held by MINITZA, one of its affiliates or by third parties who have licensed their materials to MINITZA.

MINITZA grants you permission to view electronically, copy and print in hard copy portions of the site for the sole purpose of browsing the site for your personal use only. Any other use of materials on the site, including a reproduction for purposes other than those noted above, modification, distribution or reproduction, without the prior written consent of MINITZA and the lawful trademark and/or copyright owner (if applicable) is strictly prohibited and constitutes an unlawful infringement of the intellectual property rights of MINITZA and/or such trademark and/or copyright owner.

Prices on the online Shop are valid. With any custom orders and queries, the store confirmation is highly recommended. 

Prices displayed on this site are quoted in South African Rands and are valid and effective only in South Africa. 

MINITZA grants you permission to view electronically, copy and print in hard copy portions of the site for the sole purpose of browsing the site for your personal use only. Any other use of materials on the site, including a reproduction for purposes other than those noted above, modification, distribution or reproduction, without the prior written consent of MINITZA and the lawful trademark and/or copyright owner (if applicable) is strictly prohibited and constitutes an unlawful infringement of the intellectual property rights of MINITZA and/or such trademark and/or copyright owner.